Overview

Call Logging, Call Recording, CTI and Voicemail Solutions

Oak started as primarily a Call Management Solutions provider. The company proceeded to grow, propelled forward by its reputation for pioneering and cost effective solutions. Oak was to change the industry again in the mid nineties by introducing Windows™ based solutions, a first in the UK market.

Today, Oak are SME market leaders in Call Logging, Call Recording, CTI and Voicemail, with over 20,000 systems installed in the UK alone.

Call Logging – Who spent what?

Oak's advanced new Call Logging product shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement. It's reporting capabilities are unrivaled; and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business.

• Reduce Costs - See an immediate reduction of up to 15%
• Retain Customers - Impress callers by answering their calls quickly and handling their calls effectively
• Increase Sales - Ensure increased levels of telesales activity are being made to drive new sales
• Improve Performance - Work with staff to develop their telephone and telesales techniques
• Detect Fraud - Identify potential telephone fraud early and avoid huge expense

Read more about Call Logging

Call Recording- Who said what?

Whether you need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen for your business and includes high level encryption.

• Resolve Disputes - Find calls quickly and email an extract of the call to your client to confirm contract details
• Demonstrate Compliance - For many organisations it is necessary to show that FSA rules have been followed
• Monitor Quality - Review calls to ensure that all clients have been dealt with professionally at all times
• Improve Performance - Work with staff to develop their telephone and telesales techniques
• Share - Share conference calls and online meetings with business colleagues

Read more about Call Recording